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Frequently Asked Questions:

Hopefully your question will be answered quickly below. If you are not getting you question answered call or text us at (617) 696-8808 or send us a not here!

Online Order Questions:

How do I check on the status of my online order?

At the bottom of our homepage you can enter your order id and billing email address to track your order.  The order ID was emailed to the email address entered at the time of purchase.  You can also log into your account by clicking my account at the top of the page (you will have had to create an account previously).  Still having an issue checking in on your order?  Call or text us at 617-696-8808 8am-5pm EST or email us at

How long will it take for my order to ship after I place the order?

In stock orders placed before 3pm EST will ship the same day. Orders placed after 3pm EST will be processed the following business day.  If there is a back ordered item in the order you will be notified and then the item will ship as soon as it is back in stock.

What is your return policy?

Please click here to read out return policy.

What are your shipping costs?

Please click here to read about our shipping costs, carrier and free shipping minimum.

My order arrived damaged, what should i do?

For any orders that arrived damaged please email us at or call us Monday – Saturday 8am-5pm EST (617) 696-8808

How do I return my online order?

Visit or return policy page here and fill out the form.  Once submitted we will be in touch withing 24 hours with directions and an RMA#.

Power equipment repair questions:

What types of power equipment do you repair

We service Lawn mowers, Riding Mowers, Snow Blowers, Handheld leaf blowers, back pack blowers, concrete cut off saws, string trimmers, chain saws, generators, hedge trimmers and more!  Please visit our service page here.

How long until I get my item back?

Most repairs are complete within week or less after the time was dropped off at our location.  There are cases where this time frame is quicker or longer depending on our work load.  For example, when there is a major snow storm we can see overwhelming levels of repair creating a longer wait time.  Let us now if there is a pressing reason to get an item back quickly and we will see what we can do!

I didn't buy my machine from you, will you still work on it?

Yes!  we don’t care where your bought it, we just like to fix it.

Warranty work for items purchased elsewhere are sometime declined service.  If you have warranty question, call us (617) 696-8808.

Do you pick up and deliver?

Yes, we offer lift gate pick up and delivery on repairs.  There is a fee for this service that is additional to the repair itself.   This fee is determined by the zip code/distance from our location and we can provide that to you when we schedule. Need something picked up? Call or text us at (617) 696-8808

Where do I drop off my equipment?

All equipment drop off and pick up is located behind the hardware store.  Our address is 54 Adams Street Milton, MA 02186. To get behind the building take Wharf Street off Adams Street and follow the building around to the rear lot.  The door that says Milton Village Hardware pick up and delivery is the spot! Just ring the door bell and we will check your item in.

Do you require a deposit?

Yes, a $40 deposit is required on all repairs at the time of drop off.  This deposit is nonrefundable and covers the diagnosis costs if for some reason an item is deemed not worth fixing.

Do you guarantee your work?

We stand behind all of our repairs for 60 days.  This is a case by case scenario as there are a lot of variables involved with machinery.  Every single item in for tune ups are tested and run on site before returning to customers.

Milton Village Hardware is not responsible for any fuel related issues (e.g. stale fuel).

Still have a question? Sent us a note below!

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